Performance and Measurement
Excellence through Continuous Improvement
To ensure company objectives and regulatory requirements are met, and to recognize performance excellence, we perform audits and assessments, monitor trends and key performance indicators, and conduct quarterly business reviews. We also conduct root cause analyses during incident investigations and communicate lessons learned to ensure corrective actions are tracked, reviewed, and documented. Through these practices, we can ensure that we are continuously working toward improvement and performance excellence.
Since 2017, both TRIR and DART performance have decreased significantly, while work hours have increased 58% over the same time period.
Work Hours Increased
In 2022, Think SAFE Frontline Observations increased 45% over prior year. Safety and Quality Field Assessments also increased in 2022.
Think SAFE Frontline Observations
Safety and Quality Field Assessments